Scooter Sales Terms & Conditions
Last Updated: August 18, 2026
These Scooter Sales Terms & Conditions (“Terms”) apply to purchases of mobility scooters, power chairs, accessories, replacement parts, and other products through MobiMed Rentals and www.mobimedrentals.com (“Website”).
By placing an order through our Website, you agree to these Terms, as well as our applicable Return & Refund Policy and Privacy Policy. Please review these Terms carefully before completing your purchase.
Products, Descriptions & Specifications
MobiMed Rentals makes reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, weight capacities, travel ranges, colors, features, and other information.
Product specifications, appearance, packaging, accessories, and features may occasionally vary due to manufacturer changes or product updates.
Certain measurements, including dimensions, weights, speeds, and estimated travel ranges, may be approximate. Actual travel range and performance may vary depending on factors such as user weight, terrain, incline, temperature, battery condition, tire pressure, and operating conditions.
Product images are provided for illustrative purposes. Actual colors and appearance may vary depending on your device display and manufacturer updates.
Pricing & Availability
All prices and product availability are subject to change without notice.
We make reasonable efforts to ensure that prices displayed on our Website are accurate. However, pricing, typographical, technical, or product-information errors may occasionally occur.
If a product is listed at an incorrect price or contains materially incorrect information, MobiMed Rentals reserves the right to correct the error and, where permitted by law, cancel the affected order. If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.
Displaying a product on our Website does not guarantee that the product is currently available.
Orders & Payment
Submitting an order and receiving an automated order confirmation does not necessarily constitute final acceptance of the order.
MobiMed Rentals reserves the right to review orders before shipment and may decline or cancel an order where reasonably necessary because of product availability, pricing errors, payment problems, suspected fraud, shipping restrictions, or other legitimate business reasons.
For fraud prevention and customer protection, we may request additional information to verify the purchaser's identity, billing information, shipping address, or payment authorization before shipping an order.
Failure to provide requested verification may result in the order being delayed or canceled.
Order Cancellations & Refunds
If you request cancellation of an order, please contact MobiMed Rentals as soon as possible.
We cannot guarantee that an order can be canceled once it has entered processing or shipping.
When an order is canceled and a refund is approved, a 3.5% payment processing fee will be deducted from the amount refunded to cover payment processing costs associated with the transaction.
If an order has already shipped, it can no longer be treated as a cancellation and will instead be subject to our Return & Refund Policy, including any applicable return shipping costs, restocking fees, and other deductions.
Special-order or custom-order products may not be canceled once processing has begun.
Shipping & Delivery
MobiMed Rentals currently ships eligible products to addresses within the 48 contiguous United States only.
We currently do not ship to:
Alaska
Hawaii
Puerto Rico
Canada
P.O. Boxes
Military APO addresses
Military FPO addresses
Some products may have additional shipping restrictions based on their size, weight, battery type, manufacturer, or freight carrier requirements.
Delivery dates and shipping estimates are estimates only and are not guaranteed unless specifically stated otherwise in writing.
Delays may occur due to weather, carrier delays, manufacturer delays, product availability, transportation issues, or other circumstances outside our reasonable control.
Freight & Scheduled Deliveries
Certain mobility scooters and power chairs may be shipped by freight carrier rather than standard parcel delivery.
The carrier may contact the customer to arrange a delivery date or delivery window. Customers are responsible for providing accurate contact information and responding to carrier communications.
Additional charges resulting from incorrect addresses, repeated delivery attempts, address changes after shipment, storage fees, or other customer-requested delivery changes may be the customer's responsibility where permitted by law.
Refusing a delivery without prior authorization from MobiMed Rentals does not automatically cancel an order. Refused shipments may be treated as returns and may be subject to our applicable 20% restocking fee, shipping charges, return freight costs, and other applicable deductions.
Inspecting Your Delivery
Customers should inspect their shipment promptly after delivery.
Before discarding the packaging, please verify that the scooter or other product and all included components, accessories, chargers, batteries, keys, manuals, and parts have been received.
If the package or product appears to have been damaged during shipping, please photograph:
The exterior packaging
Any visible damage to the box or shipping container
The shipping label
The damaged portion of the product
Any damaged or missing components
Contact MobiMed Rentals promptly so that we can document the issue and determine the appropriate next steps.
Do not discard the original packaging while a shipping damage claim is being reviewed.
Returns
Eligible products may be returned in accordance with our 15-Day Return Policy.
A return request must be initiated within 15 days from the date the product is delivered.
Products must be returned in new, unused, and resalable condition and must include the original packaging, paperwork, manuals, parts, accessories, chargers, keys, and other items originally supplied with the product.
All returns require prior authorization from MobiMed Rentals.
Products returned without authorization may not qualify for a refund.
Please review our complete Return & Refund Policy before making a purchase or initiating a return.
Restocking Fee
Eligible returned products are subject to a 20% restocking fee unless otherwise stated or prohibited by applicable law.
The restocking fee may also apply to refused deliveries, unauthorized returns, and shipments returned because the customer failed to respond to reasonable carrier attempts to schedule or complete delivery.
Return Shipping
Unless the return results from an error by MobiMed Rentals or otherwise required by applicable law, the customer is responsible for return shipping costs.
Original shipping, freight, handling, expedited delivery, and other delivery-related charges are non-refundable unless otherwise required by law or expressly agreed to by MobiMed Rentals.
COD returns and third-party billing for return shipping are not accepted.
Condition of Returned Products
All returned products are inspected after they are received.
If a returned scooter, power chair, or other product has missing, damaged, broken, altered, or excessively worn components, the reasonable cost associated with the missing items, repairs, replacement parts, or reduction in resale value may be deducted from the amount otherwise eligible for refund.
This may include, but is not limited to:
Batteries
Chargers
Keys
Seats
Armrests
Baskets
Accessories
Manuals
Cables
Covers
Hardware
Original packaging
Other components supplied with the product
Products showing signs of use beyond what is reasonably necessary to inspect the product may be subject to additional deductions or may be ineligible for return, consistent with our Return & Refund Policy and applicable law.
Non-Returnable Products
Unless otherwise required by applicable law, the following products are not eligible for return:
Used mobility scooters
Used power chairs
Used equipment
Products marked “Sold As Is – No Returns or Refunds”
Batteries
Chargers
Electrical components
Replacement parts
Special-order products
Custom-order products
Products specifically identified as non-returnable on their product page
Defective products may still be covered by an applicable manufacturer warranty even when the product itself is not eligible for a standard return.
Refunds
Approved refunds will be issued to the original form of payment after the returned product has been received and inspected.
The refund amount may be reduced by applicable charges, including:
3.5% payment processing fee
20% restocking fee
Return shipping or freight charges
Non-refundable original shipping or handling charges
Missing parts or accessories
Damage to the returned product
Other deductions permitted under our Return & Refund Policy and applicable law