📖 Rental Guidelines

🏨 Receiving Your Equipment

🧍‍♂️ Disney Resorts
Be at the hotel or resort entrance at your scheduled time to meet the delivery driver directly.

🏨 Bell Desk Deliveries
If your location allows drop-off, check with the bellman upon arrival. Provide the full reservation name to receive your scooter or key. 

🏭 Warehouse Pick-Up
Pick-ups available from 8 AM to 5 PM only. You're responsible for loading and unloading.

📆 Rental Changes

Need more or less time?
📞 Call the number on your reservation to modify your rental.
💬 Texts, emails, or DMs are not accepted for time changes.

🔌 Battery Use & Charging

Your charger is stored in the back-seat pouch. Charge overnight in your room.
Do not leave the unit in hallways, at the bell desk, or front desk.

🔄 Charge during downtime (e.g., shows, meals).
⚠️ A fee applies if your unit stops working due to low battery.

🛠️ If You Have a Problem

Call the number on the unit for fast help.
📱 Tech team will guide you through a fix or send a replacement if needed.

🎢 At theme parks like Universal or SeaWorld — bring the unit to the entrance for assistance.

🛡️ Liability Insurance Option

Want peace of mind?
Add a the Damage Waiver Insurance to cover accidental damage (does not include theft or loss).

  • 🔑 Lost Key: Not covered

  • ⚡ Lost Charger: Not covered

☔ Weather Precautions

Rain and electronics don’t mix.
Keep your unit dry and covered (a poncho or plastic works great).

📢 If the scooter starts beeping, it has detected moisture — remove it from the rain immediately and allow it to dry.

💳 Payment Terms

All bookings are charged in full at the time of reservation, whether placed online or by phone.

❌ Cancellation Policy

Cancellations made 48 hours or more before 8:00 AM on the rental start date are eligible for a full refund minus a 3% processing fee.
This fee covers the non-refundable credit card transaction cost incurred at the time of booking.

"Please note: Orders canceled within 48 hours of the scheduled delivery date are non-refundable."

🔁 Returning Your Equipment

🧍‍♂️ Disney Resorts
Return the unit in person.

  • No-show = 1 extra day charge

  • Same-day change = $25 fee

  • Missed return = $75 fee

🏨 Bell Desk Returns
Leave the equipment with the bellman the day after your rental.

  • Location changes = $25 fee