Have a question that hasn’t been answered yet? Try looking below.

If we still haven’t answered your question, please contact us.

Do you offer free delivery and pickup?

Yes, we offer free delivery and pickup to hotels, resorts, private residences, and select ports within our designated delivery zones. When placing your order, please make sure to choose the correct delivery option—Residence/Hotel or Port—to ensure accurate scheduling and service.

Will you deliver our scooter or stroller at our location?
Yes! The scooter or stroller rental will be delivered directly to your hotel, resort, or residential address within the delivery radius. If you are not there at the time of delivery, it will be left with  the bell service or concierge, if your hotel or resort allows it.
What happens if I am having problems inside the park ?
If you are experiencing difficulties with your unit you can call the number to be found on the scooter or stroller.  They will first try to trouble shoot the problem. If that is unsuccessful They will  send a driver to you with a replacement unit. 
Do you deliver to the theme parks ?

No, There is no delivery to theme parks. Due to the nature of theme park locations, including restricted access, high traffic areas, and security protocols, no company is able to assure a successful delivery. We recommend arranging deliveries to your home, hotel, or resort.

What is your cancellation policy?

Need to cancel your rental booking or perhaps make changes to it? No worries. We’ll help make things as easy as possible.

Before you cancel your scooter rental or stroller rental

It’s always a good idea to first review the scooter or stroller rental’s rules and restrictions to see if the booking’s refundable or has cancellation fees. 

What happens if it rains?

Move your scooter under cover immediately — electrical components can fail if soaked. Scooters that get wet may stop working until fully dried.

Do I need to be present for deliveries & pick-ups ?

Only for Disney Resorts. Disney requires the guest or a member of the guest’s party to be present for pick up and drop off. At all other hotels, you do not need to be present for pick up or drop off.

Can I use the scooter on theme park transportation?

Yes! Most Disney and local transportation is scooter-friendly and does not require disassembly.