Return & Refund Policy
We want you to be satisfied with your purchase. Please review the following return and refund conditions carefully before placing your order.
Order Cancellations & Refunds
If an order is canceled and a refund is approved, a 3.5% payment processing fee will be deducted from the refund amount. This fee covers the non-refundable credit card processing costs incurred when the original payment was processed.
Used scooters, used power chairs, and items specifically identified as “Sold As Is – No Returns or Refunds” are not eligible for return or refund.
15-Day Return Policy
Eligible products may be returned within 15 days from the date of delivery.
To qualify for a return:
The product must be returned in new, unused, and resalable condition.
The product must be returned in its original packaging and boxes.
All original paperwork, manuals, parts, accessories, keys, chargers, and other items included with the product must be returned.
Proof of purchase or the original packing slip must be included.
The return must be authorized by MobiMed Rentals before the product is shipped back.
Returns received more than 15 days after delivery will not be accepted.
Restocking Fee
Approved returns are subject to a 20% restocking fee.
The 20% restocking fee may also apply to refused deliveries, including situations where a customer refuses an authorized delivery without prior notice or fails to respond to the carrier's attempts to schedule or complete delivery.
Return Shipping
The customer is responsible for all return shipping costs unless otherwise agreed to in writing by MobiMed Rentals.
Original shipping, delivery, handling, expedited shipping, and other additional charges are non-refundable.
We do not accept COD returns or third-party billing for return shipping.
Missing, Damaged or Broken Items
All returned products will be inspected upon receipt.
If the scooter or other product is returned with missing, damaged, broken, altered, or excessively worn parts or accessories, the reasonable cost of replacing or repairing those items will be deducted from the amount eligible for refund.
This includes, but is not limited to, missing or damaged batteries, chargers, keys, baskets, seats, armrests, manuals, accessories, packaging, or other components originally supplied with the product.
If the condition of the returned product prevents it from being resold as new, additional deductions may apply based on the loss in value of the product.
Refund Processing
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original form of payment, less any applicable:
20% restocking fee
3.5% payment processing fee
Non-refundable shipping, delivery, or handling charges
Return shipping costs, when applicable
Costs associated with missing, damaged, or broken items
Other applicable deductions permitted under this policy
Approved refunds are generally processed within 3–5 business days after inspection. Your bank or credit card provider may require additional time for the refund to appear on your account.
Return Authorization Required
Customers must contact MobiMed Rentals to request authorization before returning any product.
Return requests must be submitted within the 15-day return period by calling 321-405-5445 or by submitting our online Return Request form.
Products returned without prior authorization from MobiMed Rentals may not be eligible for a refund.
Customers must provide a valid email address so that return instructions and authorization information can be provided.
Geographic Restrictions
Our 15-Day Return Policy applies only to eligible purchases delivered within the 48 contiguous United States.
We do not ship to or accept orders for delivery to P.O. Boxes, Military APO/FPO addresses, Puerto Rico, Alaska, Hawaii, or Canada.
Non-Returnable Items
The following items are not eligible for return:
Used scooters
Used power chairs
Used or previously operated equipment
Products marked “Sold As Is – No Returns or Refunds”
Batteries
Chargers
Electrical components
Special orders
Custom orders
Replacement parts
Products specifically identified as non-returnable on the product page